Releaf

These Website Terms of Use ("Terms") govern your access to and use of the Releaf website available at www.releaf.com, including any country-specific sections, subdomains and subfolders (such as www.releaf.com/de) (together, the Platform).

Please read these Terms carefully before using the Platform. By accessing or using the Platform, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not access or use the Platform.

We recommend that you print or save a copy of these Terms for future reference.

1.1 These Terms govern your use of the Platform only.

Separate terms and conditions may apply where you:

• create an account;
• register as a patient;
• book or attend a consultation;
• purchase products or services;
• receive healthcare services;
• obtain prescriptions; or
• use country-specific services made available through the Platform.

Those terms (referred to in these Terms as the Country-Specific Patient Terms) will be made available to you before you access the relevant services.

1.2 If there is any inconsistency between these Terms and any applicable Country-Specific Patient Terms, the Country-Specific Patient Terms shall prevail to the extent of that inconsistency in relation to the relevant services.

1.3 These Terms govern your use of the Platform. The provision of healthcare services is governed by the applicable Country-Specific Patient Terms and any agreements with the relevant healthcare provider.

1.4 We may update these Terms from time to time.

Whenever we make material changes, we will publish the updated version on the Platform and update the "Last updated" date at the top of these Terms. Your continued use of the Platform after any changes take effect constitutes acceptance of the updated Terms.

2.1 The Platform is operated by Releaf Dispensary Ltd, a company incorporated in England and Wales (company number 14097825) whose registered office is at 1 King's Avenue, London N21 3NA ("Releaf", "we", "our" or "us").

2.2 Releaf operates an online platform through which users may access healthcare information and, where available, healthcare services.

2.3 The Platform is intended for an international audience. However, the products, medicines and services available through the Platform differ between jurisdictions and are subject to applicable local laws and regulatory requirements.

Nothing on the Platform should be interpreted as confirming that any product, medicine or healthcare service is available in every country.

2.4 Country-specific sections of the Platform (for example /de) are provided to assist users in accessing services available within those jurisdictions. Access to a country-specific section does not itself create any entitlement to receive services within that jurisdiction.

Eligibility for services will always be determined in accordance with the applicable Country-Specific Patient Terms and relevant legal and regulatory requirements.

In these Terms:

Country-Specific Patient Terms means the terms and conditions governing the healthcare services, consultations, prescriptions, medicines, products or other services made available to users within a particular jurisdiction.

Content means all information, text, graphics, images, video, audio, software, code, databases, documents, logos, branding and other material made available on or through the Platform.

Platform means the Releaf website located atwww.releaf.com, together with all associated country-specific pages, subdomains, subfolders and services.

Services means any products, healthcare services, consultations, prescriptions, medicines, subscriptions or other services made available through the Platform.

User, you or your means any individual accessing or using the Platform.

4.1 The Platform is designed to support users across multiple jurisdictions.

Not all Services are available in every jurisdiction and the Services available in a particular jurisdiction may change from time to time.

4.2 Healthcare services, consultations, prescriptions, medicines and other regulated products may only be available in jurisdictions where Releaf (or the relevant healthcare provider) is legally authorised to provide those Services.

4.3 Nothing contained on the Platform constitutes:

• an offer to provide healthcare services in every jurisdiction;
• an invitation to obtain prescription medicines where prohibited by law; or
• confirmation that you are eligible to receive any particular Service.

4.4 You are responsible for ensuring that your access to and use of the Platform complies with all laws applicable in your country of residence or the jurisdiction from which you access the Platform.

5.1 By accessing or using the Platform, you confirm that:

• you have read and understood these Terms;
• you agree to comply with them;
• where applicable, you have authority to accept these Terms on behalf of any organisation you represent; and
• you will comply with any Country-Specific Patient Terms applicable to the Services you access.

5.2 If you do not agree to these Terms, you must immediately stop using the Platform.

6.1 Eligibility

You may use the Platform only if you are legally entitled to do so under the laws applicable in the jurisdiction from which you access the Platform.

Where access to particular Services is restricted by age, residency, regulatory requirements or clinical eligibility, you must satisfy those requirements before accessing those Services. We may require you to verify your identity before permitting access to certain Services.

6.2 Account Registration

Certain features of the Platform may require you to create an account.

When creating an account you agree that:

(a) all information you provide is accurate, complete and up to date;

(b) you will promptly update any information that changes;

(c) you will keep your login credentials confidential;

(d) you will not allow another person to access the Platform using your account; and

(e) you are responsible for all activity carried out through your account unless you notify us that your account has been compromised.

6.3 Account Security

If you know or suspect that another person has obtained access to your account or login credentials, you must notify us immediately and change your password without delay.

We may require additional identity verification before restoring access to your account where we reasonably consider this necessary to protect you, other users or the Platform.

6.4 Suspension of Accounts

We may suspend, restrict or terminate your account where we reasonably believe that:

(a) these Terms have been breached;

(b) inaccurate or misleading information has been provided;

(c) your account has been compromised;

(d) continued access could adversely affect the security, operation or integrity of the Platform; or

(e) we are required to do so by law or a regulatory authority.

Where reasonably practicable, we will explain the reason for any suspension.

7.1 The Platform is made available for your personal, lawful and non-commercial use unless we have agreed otherwise in writing.

7.2 You agree not to use the Platform:

(a) in any manner that breaches applicable laws or regulations;

(b) for any unlawful, fraudulent or misleading purpose;

(c) to impersonate another individual or organisation;

(d) to interfere with the operation, availability or security of the Platform;

(e) to introduce viruses, malware, ransomware or other malicious software;

(f) to attempt to gain unauthorised access to the Platform, its infrastructure or associated systems;

(g) to interfere with another user's use or enjoyment of the Platform;

(h) to use the Platform in any manner likely to damage Releaf's reputation or goodwill; or

(i) in any way that places an unreasonable or disproportionate burden upon our systems.

(j) to attempt to circumvent jurisdictional, eligibility or technical restrictions implemented by us.

7.3 Automated Access

Unless expressly authorised by us in writing, you must not:

(a) scrape, crawl or harvest data from the Platform;

(b) use robots, spiders or automated scripts to access the Platform;

(c) conduct text or data mining activities;

(d) use the Platform or its Content to train, develop or improve artificial intelligence or machine learning models; or

(e) systematically extract or re-utilise any substantial part of the Platform or its databases.

This prohibition applies to the fullest extent permitted by applicable law.

7.4 Monitoring

We reserve the right to monitor use of the Platform where reasonably necessary to:

• maintain security;
• investigate suspected misuse;
• comply with legal or regulatory obligations; or
• protect our users, staff or business.

Nothing in this clause creates any obligation on us to monitor user activity.

8.1 Ownership

The Platform and all Content made available through it are owned by, licensed to or otherwise lawfully used by Releaf and are protected by copyright, trade mark, database, design and other intellectual property laws throughout the world.

All rights not expressly granted under these Terms are reserved.

8.2 Limited Licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for your personal use.

This licence does not permit you to:

• reproduce;
• distribute;
• modify;
• publish;
• create derivative works from;
• commercially exploit; or
• publicly display

any Content except where expressly permitted by law or with our prior written consent.

8.3 Trade Marks

"Releaf", our logos, branding, trade marks, product names and service names are proprietary to Releaf or our licensors.

Nothing in these Terms grants you any right to use those trade marks without our prior written permission.

8.4 Copyright Notices

You must not remove, obscure or alter any copyright, trade mark or proprietary notices appearing on the Platform or within any Content.

9.1 If we make functionality available allowing users to upload reviews, comments, feedback or other material ("User Content"), you retain ownership of your User Content.

9.2 By submitting User Content you grant Releaf a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, publish, distribute and otherwise use that User Content solely for the purposes of operating, administering, improving and promoting the Platform and our Services.

9.3 You warrant that any User Content you submit:

(a) is accurate to the best of your knowledge;

(b) does not infringe the rights of any third party;

(c) is not unlawful, defamatory, abusive, discriminatory or misleading;

(d) does not contain confidential information belonging to another person without appropriate authority; and

(e) complies with all applicable laws.

9.4 We may remove or restrict access to User Content where we reasonably believe that it breaches these Terms or applicable law.

10.1 General Information Only

Unless expressly stated otherwise, the Content made available on the Platform is provided for general informational and educational purposes only.

The Content is intended to help users understand healthcare topics, products and services that may be available in certain jurisdictions. It is not intended to constitute medical advice, diagnosis, treatment or a recommendation for any particular medicine, product or course of treatment.

10.2 Clinical Advice

Medical advice is provided only as part of a consultation with an appropriately qualified healthcare professional and in accordance with the applicable Country-Specific Patient Terms.

Nothing published on the Platform should be relied upon as a substitute for professional medical advice or consultation with a qualified healthcare professional.

10.3 Medical Emergencies

The Platform is not intended to provide emergency medical assistance.

If you believe that you or another person requires urgent or emergency medical treatment, you should immediately contact your local emergency services or other appropriate healthcare provider.

10.4 No Guarantee of Eligibility

Information provided on the Platform regarding treatments, medicines or healthcare services does not guarantee that:

• you are clinically suitable;
• you meet legal or regulatory eligibility requirements;
• a prescription will be issued; or
• any particular treatment or product will be available.

Eligibility will always be determined following appropriate clinical assessment and in accordance with applicable laws and regulatory requirements.

10.5 Jurisdictional Differences

Healthcare laws, prescribing rules, approved medicines and regulatory requirements differ between jurisdictions.

Content available within one country-specific section of the Platform may not apply in another jurisdiction.

Users should refer to the country-specific section relevant to them and should not assume that information available elsewhere on the Platform applies to their own circumstances.

11.1 Third-Party Websites

The Platform may contain links to websites, applications or services operated by independent third parties.

These links are provided for convenience and information only.

Unless expressly stated otherwise, inclusion of a link does not constitute endorsement, approval or recommendation of that third party or its products or services.

11.2 Third-Party Providers

Depending on the jurisdiction in which you access Services, healthcare services may involve third-party organisations including healthcare professionals, pharmacies, laboratories, delivery providers or other service providers.

Where third parties provide services directly to you, those services will be governed by the applicable agreements and Country-Specific Patient Terms.

11.3 Third-Party Content

We do not control third-party content and make no representation regarding its accuracy, completeness, legality or availability.

Your use of third-party websites or services is entirely at your own risk.

12.1 We aim to ensure that the Platform remains available at all times. However, we do not guarantee that access will be uninterrupted, secure or error-free.

12.2 We may:

• suspend;
• withdraw;
• modify;
• discontinue; or
• restrict access

to all or part of the Platform at any time where reasonably necessary for:

• maintenance;
• security;
• operational improvements;
• legal or regulatory compliance; or
• any other legitimate business reason.

12.3 Where reasonably practicable, we will provide advance notice of planned maintenance or significant interruptions.

12.4 We reserve the right to modify, replace or discontinue any feature, functionality or Service made available through the Platform without liability, provided such changes do not affect rights arising under any existing contract for Services.

13.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms affects your statutory rights as a consumer.

13.2 Website Content

Although we take reasonable care to ensure that Content published on the Platform is accurate and up to date, we do not warrant that:

• the Platform will always be available;
• Content will always be complete, accurate or current;
• the Platform will be free from errors or omissions; or
• the Platform will meet every user's individual requirements.

13.3 Reliance on Information

To the fullest extent permitted by law, you acknowledge that you use the Platform and rely upon its Content at your own risk.

You should always seek appropriate professional advice before making healthcare decisions.

13.4 Third Parties

We are not responsible for acts, omissions or services provided by independent third parties, including third-party websites or organisations, except where we are legally responsible for those acts under applicable law.

13.5 Business Use

Unless expressly agreed otherwise, the Platform is provided for personal use.

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss or for any loss of profits, revenue, goodwill, business opportunity or anticipated savings arising from business use of the Platform.

13.6 Services

Liability relating to healthcare services, consultations, prescriptions, medicines or other regulated products is governed by the applicable Country-Specific Patient Terms.

We shall not be responsible for any failure or delay in performing obligations relating to the Platform where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

• natural disasters;
• epidemics or pandemics;
• cyber attacks;
• interruption of telecommunications or internet services;
• industrial disputes;
• governmental action;
• changes in applicable law;
• failure of utilities; or
• failures affecting third-party technology providers.

Where reasonably practicable, we will take appropriate steps to minimise disruption and restore normal operation of the Platform.

15.1 We are committed to protecting your privacy and handling your personal data responsibly.

15.2 Our collection, use, storage and disclosure of personal data is governed by our Privacy Notice, which forms an important part of your use of the Platform.

15.3 By using the Platform, you acknowledge that you have had the opportunity to read our Privacy Notice.

15.4 Where you register for Services, additional privacy information may be provided to you depending on the jurisdiction in which you receive those Services.

16.1 Whilst we take appropriate technical and organisational measures to protect the Platform, we cannot guarantee that the Platform will always be secure or free from bugs, viruses or other harmful components.

16.2 You are responsible for ensuring that the device, network and software you use to access the Platform are appropriately secured.

16.3 You must not:

(a) knowingly introduce viruses, malware, ransomware, trojans or other malicious code;

(b) attempt to circumvent security measures;

(c) probe, scan or test the vulnerability of the Platform without our prior written permission;

(d) interfere with authentication systems or security controls; or

(e) undertake any activity intended to compromise the confidentiality, integrity or availability of the Platform.

16.4 Where we reasonably believe that the security of the Platform has been compromised, we may suspend access to all or part of the Platform whilst appropriate remedial action is taken.

16.5 You must notify us promptly if you become aware of any security vulnerability affecting the Platform.

17.1 We may suspend or terminate your access to all or part of the Platform immediately where we reasonably believe that:

(a) you have breached these Terms;

(b) your use of the Platform presents a security risk;

(c) your use is unlawful;

(d) we are required to do so by law, court order or regulatory authority; or

(e) continued access would adversely affect the operation, integrity or security of the Platform.

17.2 Where reasonably practicable, we will notify you of any suspension and explain the reasons for our decision.

17.3 Termination of your access to the Platform will not affect any rights or obligations that have accrued before termination, including any rights arising under applicable Country-Specific Patient Terms.

18.1 We may update, improve, modify or discontinue any aspect of the Platform from time to time.

18.2 We may also introduce new functionality, features or Services or withdraw existing functionality where this is necessary for operational, commercial, legal or regulatory reasons.

18.3 Nothing in these Terms guarantees that any particular feature or Service will remain available indefinitely.

19.1 Entire Agreement

These Terms govern your use of the Platform.

Where you receive Services, the applicable Country-Specific Patient Terms and any other documents expressly incorporated into those terms will form the agreement governing those Services.

19.2 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

19.3 Waiver

If we delay or fail to exercise any right under these Terms, this shall not prevent us from exercising that right at a later time.

19.4 Assignment

We may transfer or assign our rights and obligations under these Terms to another company within our corporate group or as part of a merger, acquisition or business reorganisation.

Any such transfer will not adversely affect your rights under these Terms.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

19.5 Third Party Rights

Except where expressly stated, no person other than you and Releaf Dispensary Ltd has any right to enforce these Terms.

19.6 Language

These Terms may be made available in languages other than English for convenience.

If there is any inconsistency between the English version and a translated version, the English version shall prevail unless mandatory local law requires otherwise.

19.7 Electronic Communications

Where these Terms require us to notify you, we may do so by publishing updates on the Platform, emailing you or otherwise communicating electronically where appropriate.

20.1 These Terms are governed by the laws of England and Wales.

20.2 Nothing in these Terms limits any mandatory rights that you may have under the laws of the country in which you ordinarily reside where those rights cannot lawfully be excluded.

20.3 To the extent permitted by applicable law, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Nothing on the Platform should be interpreted as promoting, advertising or making available regulated products or services except where permitted by applicable law.